About Trendify
Some of your questions answered here
Select the desired product, add it to your cart, enter your details, and complete the payment. Your order will be shipped after confirmation.
your payment will be confirmed immediately after it is made and your order will be processed and shipped . If you experience any problems with the payment process , please email store support .
in general , your order is expected to arrive approximately 3 weeks after final registration. How to track your order : Once the processing is complete , you will be sent an international tracking code .
We are committed to providing quality products. Since our products are shipped directly from international suppliers, our return policy is implemented with careful consideration and the following limitations:
- Incorrect Item Shipped: If the item sent differs from the order placed by the customer in terms of model, color, or size.
- Defect or Damage in Transit: If the item has a technical defect or has been seriously damaged during shipping.
- Send your request, along with clear images and videos of the defect or discrepancy, to our support email within 3 days of receipt.
- After review and confirmation by the support team, you will be provided with the necessary instructions for returning the item and processing the refund.
- Customer Change of Mind: Returns are not accepted due to a change of mind, not liking the product, or incorrect size/color selection by the customer.
- Expiration of the 3-Day Period: Requests submitted after the 3-day deadline will not be considered.
- Product Exchange: Due to the international shipping process, product exchanges (such as size or color swaps) are not possible. Only refunds will be processed upon approval.
Yes , via email or WhatsApp.